We’ve all been there. We sit down with the manager and or the direct report and complaining occurs. Complaining is natural. It’s a stress reliever. Heck, even The Atlantic penned a piece: Complaining, For Your Health. 

Complaining is natural, but it can also be taxing to the recipient. So how does a manager handle the scenario when a direct report uses their 1:1 to complain. Watch the video below as Robert Beattie of Thomson Reuters brilliantly gives you two tangle pieces of advice when a direct report complains:
 
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